FAQ’s
Ousia Day Spa Terms and Conditions
Welcome to Ousia Day Spa in Ripon, Wisconsin! We are thrilled to provide you with a relaxing and rejuvenating experience. Before booking or enjoying any of our services, please take a moment to review our terms and conditions. By using our services, you agree to the following:
1. Appointments and Cancellations
Appointments can be made by phone, in person, or online (for select services).
Cancellations or reschedules within 24 hours of your appointment will incur a 50% service charge.
No-shows will be charged the full service amount.
2. Arrival Time
Please arrive at least 15 minutes before your scheduled appointment. Late arrivals may result in a shortened service to accommodate other clients.
3. Health Considerations
Please inform us of any medical conditions, allergies, or sensitivities before your treatment.
If you have health concerns, we recommend consulting a medical professional before using our services.
4. Personal Belongings
Ousia Day Spa is not responsible for any loss or damage to personal belongings brought into the spa.
5. Gift Certificates
Gift certificates are non-refundable and must be presented at the time of your appointment.
They cannot be redeemed for cash and must be used within their validity period.
We honor gift certificates for up to 5 years from the date of purchase.
6. Gratuity
Gratuity is not included in the service price. If you're satisfied with your service, tips are greatly appreciated and can be given by credit card or in cash.
7. Spa Etiquette
Please maintain a serene atmosphere by keeping noise levels to a minimum.
Show respect for our staff and their instructions during treatments.
No unaccompanied minor children allowed on the premises.
8. Privacy and Comfort
Our therapists are trained to ensure your privacy and comfort during treatments. Please speak up if you have concerns.
Personal information is kept confidential as outlined in our privacy policy.
9. Payment
We accept cash, credit cards, and debit cards. All transactions are processed securely.
10. Special Offers and Packages
Special offers and packages may have specific terms and cannot be combined with other discounts unless stated otherwise.
11. Service Satisfaction
If you’re dissatisfied with your service, please notify us immediately so we can resolve your concerns.
12. Changes to Services and Pricing
We reserve the right to modify services, treatments, and pricing without prior notice.
13. Minors
Massages and Facials:
Clients 16 and older can receive all services and enhancements.
Clients 13-15 are limited to a 60-minute service, with tank top and shorts required.
Clients 8-12 may receive a 30-minute service (no enhancements), with tank top and shorts required, and can enjoy all Pause services.
Clients 7 and under are not eligible for services.
Manicures and Pedicures:
Clients 15 and older can receive all manicure and pedicure services.
Clients 14 and under may receive the "Manicure on the Run" or "Pedicure on the Run" services, with no cuticle nipping, foot filing, or Shellac/UV cure.
Hair Removal/Lash and Brow Services:
Clients 18 and older can receive any body waxing service.
Clients 13-17 may receive facial waxing or underarm waxing, but no waxing below the waist.
Clients 15 and older may receive lash and brow services.
14. Indulge Responsibly
We reserve the right to refuse service to anyone under the influence of alcohol or drugs.
15. Liability
While we strive to provide safe and effective treatments, we are not liable for any allergic reactions, injuries, or health issues that may arise from our services.
Thank you for choosing Ousia Day Spa! We look forward to providing you with a tranquil and refreshing experience. If you have any questions or concerns regarding our terms and conditions, please feel free to contact us.
Why is it asking for a credit card when I book an appointment?
All bookings require a card on file at the time of booking.
You will not be charged until the service is complete.
Appointments must be scheduled at least 24 hours in advance, unless your service provider schedules your appointment for you.
Any appointment cancelled within 48 hours of your scheduled time will incur a 50% cancellation fee based on the booked service.
Failure to show up for your appointment without prior notice will result in a 100% charge of the service fee. If you are more than 15 minutes late, it will be considered a no-show and the fee will be applied.
Failure to comply with these policies may result in denial of further bookings.
We kindly ask that you respect our time. This is our profession, and our livelihood depends on it. Multiple no-shows result in lost income for us.
all the faqs on waxing/hair removal
1. What is waxing?
Waxing is a hair removal method that involves applying a layer of wax to the skin and then quickly removing it, along with the hair, to leave the skin smooth and hair-free.
2. What areas of the body can be waxed?
Waxing can be done on almost any part of the body, including the legs, arms, underarms, bikini area, and face (such as eyebrows and upper lip).
3. How long does waxing last?
Waxing typically lasts between 3 to 6 weeks, depending on the individual's hair growth cycle. Hair grows back softer and finer with regular waxing.
4. Is waxing painful?
Waxing can be uncomfortable, especially the first few times. However, many people find that the discomfort lessens with each session as the hair becomes finer.
5. How should I prepare for a waxing appointment?
To prepare for a waxing appointment, it's recommended to exfoliate the skin beforehand to remove dead skin cells and ensure a smoother waxing experience. Also, hair should be at least 1/4 inch long for best results.
6. Can I wax if I have sensitive skin?
Yes, you can wax if you have sensitive skin, but it's important to use a gentle wax and avoid waxing over areas of irritation or broken skin.
7. Are there any side effects of waxing?
Some common side effects of waxing include redness, irritation, and minor bumps. These typically subside within a few hours to a day.
8. Can I wax if I'm pregnant?
Yes, you can wax while pregnant, but it's always best to consult with your healthcare provider first, especially if you have any concerns.
9. How often should I wax?
Most people find that waxing every 3 to 6 weeks is sufficient to maintain smooth skin, depending on their hair growth cycle.
10. Is waxing better than shaving?
Waxing generally provides longer-lasting results compared to shaving, as it removes hair from the root. Additionally, waxed hair grows back softer and finer over time.
everything I need to know about spray tanning
1. What is spray tanning?
Spray tanning is a method of sunless tanning where a fine mist of tanning solution is sprayed onto the skin to create a natural-looking tan.
2. How long does a spray tan last?
A spray tan typically lasts between 5 to 10 days, depending on your skin type, how well you prepare your skin before tanning, and how you care for your skin afterward.
3. Is spray tanning safe?
Yes, spray tanning is considered safe. The active ingredient in most spray tans is DHA (dihydroxyacetone), which reacts with the amino acids in the top layer of your skin to produce a tan. DHA is FDA-approved for external use on the skin.
4. Will I turn orange from a spray tan?
When done correctly, a spray tan should not turn your skin orange. The key is to choose the right shade for your skin tone and follow the pre and post-tan care instructions.
5. How should I prepare for a spray tan?
To prepare for a spray tan, it's recommended to exfoliate your skin and shave or wax at least 24 hours before your appointment. Avoid using lotions, oils, or perfumes on the day of your spray tan.
6. How long does a spray tanning session take?
A spray tanning session typically takes about 10 to 15 minutes, depending on the area being sprayed and the technique used by the technician.
7. Can I shower after a spray tan?
It's best to wait at least 8 hours after your spray tan before showering to allow the tan to fully develop. After your first shower, it's important to moisturize your skin regularly to prolong the life of your tan.
8. How often should I get a spray tan?
Most people find that a spray tan lasts about a week to 10 days, so you may want to schedule your next appointment every 1 to 2 weeks to maintain your tan.
9. Can I still go in the sun with a spray tan?
Yes, you can still go in the sun with a spray tan, but it's important to use sunscreen to protect your skin and prevent your tan from fading unevenly.
10. Will a spray tan stain my clothes?
While a spray tan should not stain your clothes, it's best to wear loose, dark clothing immediately after your spray tan to avoid any potential transfer of the tanning solution.